To ensure sustainable growth, we are committed to operating our businesses with integrity and transparency, and free from all forms of fraud. We are determined to develop products and services to respond to the ever-evolving needs of future generations. We place strong customer and partner relations at the heart of our operations. It is through such bonds that we can continue to strengthen our ecosystem
and solidify VGI’s position at the top of the industry.
VGI is committed to operating our businesses with integrity and transparency. We strongly believe that good corporate governance will not only enable us to achieve stable and sustainable growth, but also build investor and stakeholder confidence. Thus, we strictly adhere to the corporate governance principles and have established a code of conduct in line with applicable laws and regulations. We have also put in place a system that clearly separates the roles and responsibilities within our management structure as a check and balance mechanism to ensure transparency and accountability in all our business decisions.
Recognizing the importance of risk management as a key mechanism for success and the achievement of our business plans, strategies and visions, VGI has set up a framework and procedures for managing risk and control in line with the guidance of the Committee of Sponsoring Organizations (COSO) to reduce the probability of incident that may have negative impact on the organization. Currently, VGI has a risk management structure as follows:
The Risk Management Committee is responsible for reporting the results of key enterprise risk assessment and management to the Board of Directors on a regular basis, at least once a year. In addition, VGI stipulates that all executives and employees shall bear the responsibility for implementing risk management. This is one of the key principles pursuant to VGI’s risk management policy,
which seeks to embed risk management as a part of our corporate culture.
SMART AND INNOVATIVE PRODUCTS
Technology disruption has had significant impacts all over the world, and consumer behaviour has altered accordingly. With ever changing consumer demands in the digital era, VGI strives to continuously develop smart and innovative products and services, namely by integrating offline and online media to offer Offline-to-Online (O2O) Solutions, to create new experiences for consumers. Moving forward, we will ceaselessly work to improve our business offerings in order to achieve our vision to become the “Pioneering Solutions for Tomorrow”.
VGI O2O MEDIA
Customer relationship is at the heart of our business and is key to our long-term sustainability. Therefore, VGI has a policy to organize various activities as a means to strengthen customer relationships. This also allows us to understand the diverse needs of our customers and to deliver high quality products and services to meet their needs.
CUSTOMER SATISFACTION SCORES
With VGI’s determination to constantly improve customer relations and build customer confidence, we have always taken customer feedback seriously and taken on board all suggestions to improve our products and services. Accordingly, we have received a 92.2 percent customer satisfaction score in the past year.
QUALITY OF VGI MEDIA
To boost customer confidence in our products and services, VGI has developed a quality assurance system by establishing a dedicated team to monitor, inspect and perform quality control on all our products and services and to resolve incident reports. Therefore, our customers can rest assured that their advertising media is of the highest quality and shall deliver the best performance and results.
BUSINESS PARTNER ENGAGEMENT
As part of our determination to achieve sustainable business development and growth, VGI has constantly sought collaborations with new business partners to create new synergies. In this light, we have developed partnerships with businesses that have diverse expertise and significant potential to help strengthen our ecosystem, namely an out-of-home media business, an online and offline payment business and a logistics business, while also prioritizing efficient relationship management with our existing partners. This not only helps ensure effective collaboration, but also enhances our competitiveness in the market.
VGI BUSINESS SYNERGIES
The Company provides channels for all stakeholders to contact or lodge their complaints to various channels. In this regard, the complainants can be assured that the Company shall keep his/her information confidential
INTERNAL AUDIT DIVISION
+66 (0) 2273 8611-15 ext. 1117-1119
+66 (0) 2273 8616
Or by post to the Internal Audit Division at the Company’s address In addition, the Company has a particular channel to receive reports on any actions with respect to corruption in the organisation. All stakeholders can notify any clues or actions that are suspicious of corruption in connection with VGI Group.
LEGAL AND COMPLIANCE DIVISION
+66 (0) 2273 8884 ext. 556
+66 (0) 2273 8883
Or by post to the Legal and Compliance Division at the Company’s address